Packages are dispatched the same day your order is received if the product is in stock.

When the product is on order, the order is sent to the supplier the same day and sent back to the customer on receipt, or delivered directly to the customer by the supplier if the latter uses direct delivery.

Several types of shipment are available:

Home delivery by Colissimo with signature
Delivery to a relay point by Mondial Relay
Collection from our shop in Drancy 93700
As soon as possible, we will provide you with a link to track the delivery of your parcel online.


The return of a product must be made within 15 days of receipt of the parcel and after making a request via your customer area or by email on

If the product received is different from the one ordered, we will send you a pre-paid label to return it to us at our expense.

If you wish to return the product for any other reason, you must send it to us at your expense to the following address:

149, Avenue Henri Barbusse
93700 Drancy

On receipt of your parcel and after checking the integrity of the contents, we will refund the full amount of your order within 3 working days, using the same method of payment you used to place your order.

If you have benefited from free delivery, a flat-rate charge of €12 (incl. VAT) will be deducted from the amount refunded.

The following are not eligible for return

duplicate keys
cylinders made to a customer-specific key number
Cylinders whose key sachet has been unsealed
Non-standard locks (adapted to the customer's needs) may be taken back and will only give rise to a credit note.

The refund will be made by the method of payment used by the customer, after checking the condition of the goods, which must be complete and NEW in their original packaging.

Return and reshipment costs (in the case of an exchange) will remain at your expense.