Terms of Sales

The online store of the A2pro.com site belongs to SARL A2Pro. Any order for a product appearing in the online store of the a2pro.com website requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement regarding the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the context of the shop. of the website. The consumer has the option to save or edit these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility.

The consumer declares to have the full legal capacity allowing him to engage under these general conditions

Article 1: Completeness

These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions. No general or specific condition appearing in the documents sent or handed over by the consumer may be incorporated into these conditions, since these documents would be incompatible with these general conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by SARL A2Pro to consumers.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: the electronic order form; these general conditions. In the event of contradiction between the provisions contained in documents of different ranks, the provisions of the higher ranking document shall prevail.

Article 4: Entry into force - duration

These general conditions come into force on the date of signing the order form. These general conditions are concluded for the period necessary for the supply of the goods and services subscribed, until the expiry of the guarantees owed by SARL A2Pro

Article 5: Electronic signature

The consumer's "double click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature; it being specified that by the first click, the consumer confirms his order and that, by the second click, he accepts it definitively after having verified it. The order will only be saved after the second click. Any order signed by the buyer constitutes a firm and final commitment.

Article 6: Proof of the transaction

The computerized registers, kept in the computer systems of SARL A2Pro under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.

Article 7: Product information

7.1. : The seller presents the essential characteristics of the products he is selling.

7.2. : The offers presented by the seller are only valid while stocks last.

7.3: In case of unavailability of the ordered product, the seller informs the customer immediately, and can offer him a product of equivalent quality and price. In the event of consumer disagreement, the seller reimburses the sums paid.

Article 8: Price

The prices are indicated in euros All taxes included (TTC), they take into account the price reductions (promotion ...) then in force at the time of placing the order and are only valid on the date of sending the voucher. order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. Payment of the full price must be made when ordering. At no time may the sums paid be considered as a deposit or down payment.

Article 9: Method of payment

The payment of your purchases is made:

By Visa, MasterCard, CB or American Express bank cards, via the BNP Mercanet secure payment platform.

By check issued by a bank domiciled in metropolitan France or Monaco. The order will not be validated until it has been collected.

By Paypal account or credit cards via the Paypal payment platform

By bank transfer: Our IBAN will be automatically sent to the customer by email, after placing their order. The order will only be confirmed upon receipt of the transfer.

Article 10: Product availability

The order will be processed the same day of the payment validation. In case of unavailability of the ordered product, the consumer will be informed and will then have the choice to request either immediate refund or a replacement product.

The availabilities displayed on our site are given for information only and do not in any way represent a contractual commitment. The deadlines being given by the Manufacturers, A2pro can not, under any circumstances, be held responsible for delays originating from the manufacturing plants.

Article 11: Terms of delivery

11.1 Delivery method:The products are delivered to the address indicated by the customer when ordering, either at home, at the workplace or at a relay point by the carrier selected by the customer. In the case of delivery to the customer directly by the supplier, the latter chooses the carrier of his choice.

11.2 Delivery information: after the parcel has been dispatched, we send an email to the customer, which will allow him to follow the delivery of his parcel on the carrier's site.

11.2 Shipping and packaging costs: The delivery price is indicated on the product sheet, for each delivery method, and delivery is free if the amount of the order is greater than € 150 including tax. The shipping costs include the packaging costs.

11.3 Delivery times: The delivery times are indicated on the product page and are given in good faith and without obligation on our part. We will not accept any claim for compensation or penalty. The shipment is generally made the same day of the order if it is placed before 3 p.m. and if the product is in stock. For products delivered directly by our suppliers, additional time must be taken into account.

In the event that You choose to pay by check, the order will only be processed upon receipt of it and the deadlines will run accordingly.

Article 12: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by fax or by ordinary mail to:

A2pro, 149 Avenue Henri Barbusse 93700 Drancy

Article 13: Delivery errors

13-a: The customer must formulate with SARL A2Pro on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and / or non-conformity of products in kind or in quality in relation to the indications on the order form. Any complaint formulated beyond this period will be rejected.

13-b: The formulation of this complaint to SARL A2Pro can be made to contact@a2pro.com no return will be accepted carriage due

13-c: Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release SARL A2Pro from any responsibility towards the customer.

13-d: upon receipt of the complaint, SARL A2Pro will assign an exchange number for the product (s) concerned and will communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the procedure presented above.

13-e: In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to SARL A2Pro as a whole and in its original packaging, by Colissimo Recommended, to the following address :

A2pro, 149 Avenue Henri Barbusse 93700 Drancy

Article 14: Product warranty

The materials and goods delivered by the seller are guaranteed up to the amount of the guarantee granted to us by the supplier or the manufacturer. Under this warranty, the only obligation incumbent on SARL A2Pro is the replacement or repair of the product recognized as defective by its services. Defects and deterioration caused by natural wear and tear, by an external accident (incorrect assembly, defective maintenance, abnormal use) or by modification not provided for or specified by SARL A2Pro or the manufacturer are excluded from the guarantee.

Article 15: Right of withdrawal

The consumer has a period of 14 working days to return, at his expense, the products that do not suit him. This period starts from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day. Any return must be reported in advance to Customer Service.